Winton, Kuswinton, 		Sukrin, Sukrin, 		Aswira, Resfika, AND 		Haryanto, Abel.
" The Role of Customer Satisfaction in Mediating the Effect of Service Quality on Customer Loyalty PDAM Baubau City" <em>Jurnal Sekretaris dan Administrasi Bisnis</em> [Online], Volume 7 Number 2 (28 August 2023)