WINTON, Kuswinton et al. The Role of Customer Satisfaction in Mediating the Effect of Service Quality on Customer Loyalty PDAM Baubau City. Jurnal Sekretaris dan Administrasi Bisnis, [S.l.], v. 7, n. 2, p. 121-133, aug. 2023. ISSN 2580-8095. Available at: <https://jurnal.asmtb.ac.id/index.php/jsab/article/view/344>. Date accessed: 04 july 2024. doi: https://doi.org/10.31104/jsab.v7i2.344.